Satisfaction First
Refund Policy
Every premium report is backed by a 30-day, no-drama guarantee. If we miss the mark, you get your $1.99 back.
Last updated: March 2, 2026
When We Refund
Not what you expected
If the insight doesn’t resonate, let us know what felt off. We’ll refund you and use the feedback to improve.
Delivery issues
Email typo, bounced file, or payment error? We either fix it immediately or issue a refund—your call.
Duplicate charges
If the checkout was accidentally run twice, the duplicate is reversed within one business day.
Accessibility accommodations
If you purchased before realizing you needed a different format, we’ll refund while we build the accessible version.
3-minute process
How to Request a Refund
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1. Email us
Send a note to support@typemyself.com using the subject “Refund request – [quiz name]”.
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2. Include your receipt
Forward the Stripe receipt or share the email address you used at checkout.
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3. Tell us what happened
One sentence is enough. Missing email? Didn’t resonate? Prefer store credit? Let us know.
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4. Get confirmation
We reply within 2 business hours: either re-sending your results or confirming the refund.
Timeline
Under 2 hours
We acknowledge every refund or resend request within two business hours (often faster).
Same-day issue fix
Most redeliveries and refunds are completed the same day, excluding bank processing times.
3–5 banking days
Your bank or card issuer controls how quickly the credit lands on your statement.
Store Credit Option
Prefer to explore another assessment? Let us know in your email and we’ll send a 100% off code instead of a cash refund. Credits never expire.
What We Need From You
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Email used at checkout
So we can find the exact attempt + Stripe record.
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Quiz name
We host multiple assessments—naming it keeps things fast.
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Preferred resolution
Refund, resend, alternate format, or store credit.
Contact
Email: support@typemyself.com
Hours: 9am – 9pm MT, 7 days/week
If you don’t see a response within 4 hours, check spam/promotions—our emails sometimes hide there.